Important Note Regarding Service Content
ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. NEITHER THE CONTENT (DEFINED BELOW) NOR ANY OTHER MATERIAL OFFERED BY OR THROUGH THE SERVICES ARE INTENDED TO BE RELIED ON FOR MEDICAL DIAGNOSIS OR TREATMENT, WITHOUT A PHYSICIAN'S INTERACTION AND INVOLVEMENT. NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON THE SERVICES.
Other than information you receive from licensed medical practitioners (
The Health Care Practitioners that provide virtual appointments via Services (specifically, the DocSquad virtual care platform) (“Health Care Services”) are independent from DocSquad. In some cases, Health Care Practitioners are independently owned and operated, and in other cases, Health Care Practitioners are affiliates of DocSquad, but in any case, DocSquad does not itself provide any healthcare or clinical services. Heath Care Practitioners may provide you with their own notices, terms or agreements outside of DocSquad's control.
The Service is intended for a United States audience. If you live outside the U.S., you may see information on our Site(s) about products or therapies that are not available or authorized in your country.
Limitation of Liability
DOCSQUAD AND ITS VENDORS/SUPPLIERS SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, AND IN PARTICULAR DOCSQUAD AND ITS VENDORS/SUPPLIERS SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOSS OF REVENUE, OR LOSS OF USE, ARISING OUT OF OR RELATED TO THIS WEBSITE/APP OR THE INFORMATION CONTAINED IN IT, WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF DOCSQUAD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS MAY BE INAPPLICABLE, AND THE REMAINDER SHALL SURVIVE.
Fees and Payment
Disclaimer of Warranties
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS SERVICE, AND ALL CONTENT ON IT, IS PROVIDED ON AN "AS IS" AND AS-AVAILABLE BASIS. WE AND ANY THIRD PARTIES PROVIDING ANY CONTENT ON ANY SERVICE EXPRESSLY DISCLAIM ANY WARRANTY OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES ARISING FROM A COURSE OF DEALING, TRADE USAGE, OR TRADE PRACTICE. THERE IS NO WARRANTY THAT ANY SERVICE WILL OPERATE UNINTERRUPTED, ERROR FREE OR VIRUS FREE. WE MAKE NO WARRANTIES OF ANY KIND WHATSOEVER AS TO THE RESULTS THAT YOU WILL OBTAIN FROM RELYING UPON THE SERVICES PROVIDED TO YOU. TO THE MAXIMUM EXTENT PERMITTED BY LAW YOU AGREE THAT WE, AS WELL AS ALL OF OUR SUPPLIERS AND VENDORS, SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSSES, DAMAGES, OR LIABILITIES OF ANY NATURE WHATSOEVER ON ACCOUNT OF OR ASSOCIATED WITH ANY SERVICES RENDERED UNDER THESE TERMS OR THE USE OF ANY SITE OR APP.
IN THE EVENT ANY PART OF THE SERVICE CONTAINS ANY PRICING ERRORS, INACCURATE OR OUTDATED INFORMATION, OR OTHER ERRORS, WE RESERVE THE RIGHT TO CORRECT SUCH ERRORS AND ARE NOT REQUIRED TO HONOR ANY PRICING OR OTHER ERRORS. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION WITH ANY SERVICE OR FOR ANY ACT OR OMISSION BY US RELATED TO ANY SERVICE AS WELL AS ANY RESULTING ALLEGED INJURY OR DAMAGE IS TO STOP USING THE SERVICES.
IF ANY OF THE ABOVE OR BELOW LIMITATIONS OR DISCLAIMERS ARE NOT PERMITTED IN ANY PARTICULAR STATE OR JURISDICTION, THEN SUCH ITEM IS DEEMED AMENDED AS MINIMALLY NECESSARY FOR LEGAL COMPLIANCE, OR IF AMENDMENT IS NOT POSSIBLE THEN SUCH ITEM IS DEEMED DELETED, AND THE REMAINDER OF THESE TERMS REMAINS IN FULL FORCE AND EFFECT.
Limitation of Liability
DOCSQUAD, ITS PARENT COMPANY, AFFILIATES, AND EACH OF THEIR RESPECTIVE VENDORS AND SUPPLIERS ("SERVICE RELATED PARTIES") SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, AND IN PARTICULAR DOCSQUAD AND ITS VENDORS/SUPPLIERS SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOSS OF REVENUE, OR LOSS OF USE, ARISING OUT OF OR RELATED TO THIS SERVICE OR THE INFORMATION CONTAINED IN IT, WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF DOCSQUAD OR ANY OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL, CUMULATIVE, LIABILITY OF THE SERVICE-RELATED-PARTIES, INCLUDING ALL AFFILIATES, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS, IF ANY, FOR ANY SUCH LOSSES OR DAMAGES SHALL BE LIMITED TO THE AMOUNT OF YOUR ACTUAL DAMAGES, NOT TO EXCEED THE AMOUNT YOU PAID TO DOCSQUAD IN THE THREE MONTH PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM AROSE OR, IF YOUR ACCESS TO THE SERVICES IS PAID BY A HEALTH PLAN OR OTHER THIRD PARTY, U.S. $100.00. SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS MAY BE INAPPLICABLE, AND THE REMAINDER SHALL SURVIVE.
You acknowledge and agree that our suppliers are third-party beneficiaries of these Terms, with the right to enforce the limitations of warranty and liability set forth herein with respect to the respective technology of such suppliers.
License to Use the Apps and Websites and Content Ownership
Subject to these Terms, we grant you a personal, nontransferable, nonexclusive, revocable, limited license to use an App or Website and to view the Content available on the App or Website for your personal, noncommercial use only. All rights, title and interest in and to the Services, including the Content, and all intellectual property rights, including all copyright, trademark, patent and trade secret rights therein shall remain with us and our licensors and vendors, and no ownership interest is transferred to you or any other entity by virtue of making the Content available on a Site or App, granting the foregoing licenses or entering into these Terms.
Some Sites or Apps operated by us include trademarks or logos belonging to other third-party licensors and are used pursuant to an agreement with such third parties.
Posting Messages, Comments or Content
Certain portions of our Services may be configured to permit users to post messages, comments, or other content. Any such content is only the opinion of the poster, is no substitute for your own research, and should not be relied upon for any purpose. You agree not to post any content:
- which is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable; or
- the transmission of which could violate, or facilitate the violation of, any applicable law, regulation, or intellectual property rights.
You are solely responsible for the content of any postings you submit and we assume no responsibility or liability for any content submitted by you or any other Service visitor. We may, but are not obligated to, restrict or remove any and all content from a message that we determine in our sole discretion violates these Terms or is otherwise harmful to us, our customers, or any third party. We reserve the right to remove the content you provide at any time, but you understand that we may preserve and access a backup-copy, and we may disclose the content if required to do so by law or in a good faith belief that such access, preservation, or disclosure is required by law or in our best interests.
Any content you submit will be routed through the Internet and you understand and acknowledge that you have no expectation of privacy with regard to any content you submit. Never assume that you are anonymous and cannot be identified by your posts.
If you do post content or submit material, and unless we indicate otherwise, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant us and any of our sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate these Terms and will not cause injury to any person or entity; and that you will indemnify us and our affiliates for all claims resulting from content you supply.
You agree to indemnify and hold DocSquad, its parents, subsidiaries, business partners, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys' fees and costs, made by any third party due to or arising out of your use of any Service, the violation of these Terms, or infringement by you, or other user of any Service using your computer, of any intellectual property or any other right of any person or entity. This includes products and services that are hosted on DocSquad.com, as well as any created or developed by a third-party vendor or partner which are integrated any Service.
Modifications and Interruption to Service
DocSquad reserves the right to modify or discontinue any Service with or without notice to you. DocSquad shall not be liable to you or any third party should DocSquad exercise its right to modify or discontinue any Service. You acknowledge and accept that DocSquad does not guarantee continuous, uninterrupted or secure access to any Service and operation of any Service may be interfered with or adversely affected by numerous factors or circumstances outside of our control.
Disclaimer Regarding Accuracy of Wellness Information
Other than information you receive from Health Care Practitioners via a Service, the tools and resources that we provide on our Services to engage members in their health and wellness have been compiled from publicly available sources. DocSquad cannot make representations or warranties as to the accuracy or reliability of any information provided on this Service.
Mobile Application Access
When using an App or accessing a Site via your mobile device, you may incur additional charges from your wireless provider for these mobile services. You agree that you are solely responsible for any such charges. Standard messaging and data rates may apply.
Compliance with Laws; Restrictions on Use of Services
You are responsible for compliance with all applicable laws. You may not use any Service in any way that violates applicable state, federal, or international laws, regulations or other government requirements. You further agree not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law or regulation. Additionally, you agree not to use the Service:
- For exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise;
- To send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms;
- To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation;
- To impersonate or attempt to impersonate the DocSquad, a DocSquad employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing);
- To transmit any sexually explicit material;
- To engage in any other conduct, including discrimination or harassment, that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by us, may harm the DocSquad or users of the Service, or expose them to liability;
- Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service, the server on which the Service is stored, or any server, computer, or database connected to the Service; or
- Otherwise attempt to interfere with the proper working of the Service.
Furthermore, you may not copy, disclose, loan, rent, sell, lease, give away, give your password to or otherwise allow access to this Service by any other person, except that you may allow your spouse or immediate family to use any Service for the purpose of processing your own data on your behalf, in which case you authorize them to act on your behalf and agree that their actions are binding upon you. You agree to only use the Services to process your own data. You agree not to misuse, abuse, or overuse beyond reasonable amounts, the Services, including, without limitation, the introduction or distribution of any distribute viruses or other harmful computer code to or through the Services. You agree not to attempt to view, disclose, copy, reverse engineer, disassemble, decompile or otherwise examine the source program code behind the Services. You agree not to access or attempt to access any other account of any other person on the Services or to access or attempt to access any portion of the Services which you are not explicitly authorized to access. You agree not to misrepresent your identity or provide us with any false information in any information-collection portion of any Service, such as a registration or application page, and not to take any action intended to interfere with the operation of any Service. You represent and warrant that you are at least 13 years of age, and that if you are between 13 and 18 years of age a parent and/or guardian agrees to these Terms on your behalf.
If you violate these Terms or applicable law in any way, DocSquad may take such action as DocSquad deems appropriate to deal with the violation, including suspending your access to any Service, prohibiting you from accessing any Service, blocking computers using your IP address from accessing any Service, contacting your internet service provider to request that they block your access to any Service, reporting you to governmental authorities, and/or bringing court proceedings against you.
You are responsible for changing your password upon making use of the Service for the first time. You are also responsible for safeguarding and maintaining the secrecy of your password at all times. We believe that we have taken reasonable security steps; however, nothing is entirely hackerproof or foolproof, and you accept the risk of conducting medical, financial and private transactions via the Internet. You agree that DocSquad is not responsible or liable for the illegal actions of third parties (e.g., hackers).
SMS / Text messaging
During registration or at other times, you may opt-in to receive SMS notifications related to the Service. We may send you an SMS message to confirm your signup. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If at any time you forget what keywords are supported, just text "HELP" to the short code. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
We are able to deliver messages to the following mobile phone carriers: AT&T, Verizon Wireless, Sprint, T-Mobile USA, Aio Wireless, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Boost Mobile, Carolina West Wireless, CellCom, Cellular One of East Central IL (ECIT), Cellular One of Northeast Arizona, Cellular One of Northeast Pennsylvania, Chariton Valley Cellular, Cricket, Coral Wireless (Mobi PCS), Cross, C-Spire (CellSouth), Duet IP (Maximum Communications New Core Wireless), Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Google Voice, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Metro PCS, Mosaic (Consolidated or CTC Telecom), MTA Communications, MTPCS (Cellular One Nation), Nex-Tech Wireless, Panhandle Communications, Peoples Wireless, Pine Cellular, Pioneer, RINA, Sagebrush Cellular (Nemont), SI Wireless/Mobile Nation, Simmetry (TMP Corporation), SouthernLinc, SRT Wireless, Thumb Cellular, Union Wireless, United Wireless, U.S. Cellular, Viaero Wireless, Virgin Mobile, and West Central (WCC or 5 Star Wireless). Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive a variable number of messages per visit, based on update frequency. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, please use information on the footer of this page to contact support.
Copyright and Trademark Information
Other than information provided by Healthcare Professionals via one of our Services, all content included or available on the Services, including site design, text, graphics, interfaces, and the selection and arrangements thereof is ©2016-2022 DocSquad, with all rights reserved, or is the property of DocSquad and/or third parties protected by intellectual property rights. Any use of materials on any Service, including reproduction for purposes other than those noted above, modification, distribution, or replication, any form of data extraction or data mining, or other commercial exploitation of any kind, without prior written permission of an authorized officer of DocSquad is strictly prohibited. You agree that you will not use or enable any robot, spider, or other automatic device, or manual process to monitor or copy our Services or the content contained therein without prior written permission of an authorized officer of DocSquad. DocSquad and DocSquad are proprietary marks and may not be used in connection with any product or service that is not provided by DocSquad, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits DocSquad. All other trademarks displayed on our Services are the trademarks of their respective owners, and constitute neither an endorsement nor a recommendation of those Vendors. In addition, such use of trademarks or links to any Services of vendors is not intended to imply, directly or indirectly, that those vendors endorse or have any affiliation with DocSquad.
Copyright Infringement - DMCA Notice
The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under US copyright law. If you believe in good faith that content or material on a Site or App infringes a copyright owned by you, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked, to: DocSquad General Counsel, 8000 Norman Center Drive, Bloomington, MN 55437.
The notice must include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing or the subject of infringing activity; (d) the name, address, telephone number, and email address of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. Notices and counter-notices with respect to the Site or App should be sent to the address above.
If any provision of these Terms shall be unlawful, void or unenforceable for any reason, the other provisions shall not be affected thereby and shall remain valid and enforceable to the maximum possible extent. You agree that these Terms and any other agreements referenced herein may be assigned by DocSquad, in our sole discretion, in whole or in part, to an affiliate, or to a third party, without prior notice to you. These Terms shall apply in addition to, and shall not be superseded by, any other written agreement between us in relation to your use of any Service. Before seeking legal recourse for any harm you believe you have suffered arising from or related to your use of any Service, you agree to inform us in writing and to give us 30 days to cure the harm before initiating any action. You agree to bring any and all claims involving us or any Service within twelve (12) months of the date on which such claim first arises; all claims not brought by you within such time period are waived. All sections of these Terms which, by their nature are designed to survive expiration or termination of these Terms shall survive. No waiver of any of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. You agree that we may provide any and all notices to you by e-mail, telephone, cell-phone, text message, as well as by any other method, including through this Service.
Unsolicited Idea Submission Policy
It is our policy not to accept or consider unsolicited ideas or offers to sell intellectual property. We ask that you please do not submit any such ideas or offers to us or our employees or contractors.
This policy is intended to avoid potential misunderstandings if our technology, products, or services may seem similar to a submission made to us. If you still choose to make a submission to us, you agree as follows, regardless of any statements made in your submission:
- We owe you no compensation
- There is no duty of confidentiality between us and you
- Your submission automatically becomes our property, and we may use or redistribute the contents of that submission in any way for any purpose
- We are free to acquire, develop and sell services and products that may be competitive to those you offer or suggest
- It is your responsibility to protect your own intellectual property, you should not make a submission to us if you have concerns about intellectual property
If you are uncertain about the meaning of this policy or the legal ramifications of submitting materials to us, you should consult with your attorney before making a submission.
Attn: Legal Department
8000 Norman Center Drive, Ste. 1200
Minneapolis, MN 55437
Governing Law; Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Minnesota (excluding its conflicts of law rules). You consent to the jurisdiction of the state and federal courts located in Hennepin County, State of Minnesota for all disputes related to these Terms.
These Terms were last updated on March 17, 2022